Refund policy

Important: Return Instructions

Please do not post your return before contacting us and receiving return instructions.

All online returns must be sent to our designated returns centre. Please do not send returns directly to any of our retail stores, as our stores are not our designated returns centre.

Before sending your item, please email sales@bullrush.com.au to request approval and receive the correct return address and returns form. Returns sent to our stores without prior approval may experience delays in processing.

Return Policy

BullRush Clothing Pty Ltd offers a 30-day return policy for eligible change-of-mind returns. You have 30 days from receiving your item to contact us to request a return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You will also need proof of purchase.

Change of Mind, Size and Style Returns

We accept returns for change of mind, size changes and style changes in exchange for store credit only, valid for 3 years from the date of issue.

Please note that we do not offer direct exchanges and cannot hold or reserve stock for exchange requests. All eligible change-of-mind returns are processed as store credit. This is because stock availability can change while your return is in transit, and we cannot guarantee that your preferred size, colour or style will still be available when your return is received and processed.

Once your return has been received and approved, your store credit will be issued. You can then use this credit to place a new order through our website for any available items.

To request a return, please email sales@bullrush.com.au for approval before sending your item back. Once your return request has been approved, we will provide you with a returns form and instructions on how to proceed.

Faulty or Damaged Items

We do not offer refunds unless an item arrives to the customer either faulty or damaged. If your item arrives faulty or damaged, please contact us at sales@bullrush.com.au as soon as possible, providing photos of the issue and your proof of purchase. We ask that you report any visible faults within 7 days of receiving your order to help us assess the issue promptly.

Our team will review your request and provide instructions on how to proceed. Depending on the nature of the fault, we will arrange an appropriate remedy in accordance with Australian Consumer Law.

Return Shipping

For approved change-of-mind returns, customers are responsible for the cost of returning their items to our designated returns centre.

Please ensure your parcel is securely packaged and consider using a tracked postage service, as BullRush Clothing is not responsible for parcels lost in transit before they reach our returns centre.

Sale Items

If you purchase a discounted item or an item during a sales promotion period and would like to return your item, we will provide you with a store credit only to the amount paid at the time of purchase. Any replacement items will need to be re-purchased at the value they are listed for on our site at the time of re-purchase.